As the healthcare industry continues to evolve, consumers are demanding more access to their medical records, including things like lab results, X-rays and genetic and medical history data. This has created a need for improved information exchange among healthcare providers and their patients. The evolution of increased connectivity between providers and patients is projected to have the following results on the healthcare industry:

Patient empowerment. Giving patients access to their medical records will educate them more about their conditions and empower them to take their health into their own hands through effective self-care practices. This is especially important as patients now have less face-to-face communication with providers and rely more on other channels to communicate with their doctors.

Instant access. Online portals are designed to give patients instant access to their medical records, as they are user-friendly systems that match patients’ levels of understanding. Through online healthcare portals, patients can access an abundance of information about their medical conditions, including treatment options, patient stories and testimonials. Having direct access to this information increases patient engagement and allows for patients to make informed decisions about their treatment plans.

Monitoring and tracking. Consumer data tools allow for organizations to track patients’ use of many online functions, such as making appointments or checking lab results. The ability to see how patients use online portals is helpful for understanding patients’ needs and improving communication practices. Acquiring this type of knowledge is important for maintaining high industry standards and patient satisfaction.

Healthcare organizations can enhance patient experiences by providing more resources for patients to access their medical records and communicate with providers. This can have a transformative impact on provider-patient relationships, changing the face of healthcare for the better.

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