As healthcare transitions from a volume-based model to a value-based model, it is bringing sweeping changes to the way that patients receive care, providers deliver care, and administrators gauge the results. Dealing with the pace and scope of this change has left many healthcare providers scrambling.
That is why establishing a success team is such a useful strategy. They are tasked with streamlining the transition process, maximizing the effectiveness of new policies/strategies, and keeping costs within defined boundaries. This is exactly the kind of integrated approach that 21st century healthcare initiatives require. Follow these tips as you set up your success team
Focus on a Diverse Membership
Your success team should draw on stakeholders from throughout your organization. Financing executives and physician leaders must be a feature, but consider adding nurse representatives, HIM professionals, and even patients to the mix to get the widest possible range of perspectives.
Define Clear Success Metrics
In the value-based model of the present and future, the primary metric of success is the health of the overall population. However, this must be broken down into smaller parts to be truly quantifiable.
- Hospital admission rates per thousand people
- Hospital readmission rates per thousand people
- Hospital inpatient days per thousand people
Study what these numbers are at now, and then determine goals for the short, medium, and long term.
New healthcare models seek to reduce the animosity traditionally felt by payers towards providers. In order to change entrenched attitudes, it is crucial that all stakeholders understand the benefit of value-based models from both a quality and cost perspective. Adopting changes in a shallow way can disenfranchise patients and jeopardize outcomes.
Assign Thought Leaders
Even though your success team will be made up of a select group of individuals, it is important that your entire staff, in every department, understands the importance of the changes you are making and the details of the plans being put into place. Pick team members whose responsibility it is to filter crucial information down the ladder. They might also be tasked with developing training modules and broader communications strategies. Ultimately, everyone has a role to play in the success of your organization.
Experience has shown that success teams are a valuable part of the transition process. The sooner you put one together, the sooner you can point things forwards and upwards. Make sure you have the roster of professionals you need by turning to the health information management staffing experts at MedPartners HIM.